The Gemba/DMS Sensei shall work cross functionally and collaboratively with many stakeholders to plan, analyze and provide verbal and written progress reports. The Gemba Sensei, through open dialogue, shall encourage exploration, reflection and open-ended questions leading to “Aha” moments. Critical to this role is direct modeling and transmission of central Lean tenets. The goal is to enhance the knowledge, understanding and application of Lean principles and tools to front line staff, mid-level managers, and to the improvement team.
The primary responsibility is to coach the Process Improvement Team (PIT). The Gemba Sensei will serve as the Subject Matter Expert (SME) to the PIT and identify opportunities for Lean and business improvements. In addition, the Gemba Sensei will coach, train, support and provide guidance where necessary in the growth and development of the PIT. Additional duties include the following:
- Coach the PIT:
- To develop business improvement projects that deliver benefits that have a tangible financial savings, provide safety improvements, reduce business risk and improve customer satisfaction.
- Of Lean process and behavior changes.
- To develop a highly effective daily management process focused on various methods such as one-piece flow, on demand, zero defects and standardized work.
- To deploy techniques in problem solving, such as; Kaizen and A3 thinking and tools including but not limited to Kanban, Value stream mapping, visual management, flow cell, and 6S.
- To identify improvement opportunities and the development of business cases.
- Provide guidance to the PIT:
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- To identify opportunities for Lean and Business Improvement.
- To develop, execute and sustain business improvement projects and deliver benefits including tangible financial savings, safety improvements, reduced business risk and/or improved customer satisfaction.
- On the progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical tones and forthcoming pipeline, and actions necessary to ensure success.
- To identify Key Performance Indicators (KPI) and ensure they are met by working to competition plan.
- Minimum of five (5) years experience in Lean Transformation and tactical planning (cumulative).
- Within the past 5 years - a minimum of one (1) year in Transformation Plan of Care (TPOC) methodology.
- Within the past 5 years - a minimum of one (1) year in an acute care hospital environment.
- Within the past 5 years - a minimum of three (3) years in problem solving at all organizational levels utilizing visual management (Daily Management System).
- Lean Six Sigma Black Belt certified (American Society for Quality Master Black Belt or equivalent).
- Minimum of one (1) year experience in providing class instructions.
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